By attending Call Center Week presents The Summit, you will:

  • Position the customer experience as a strategic business driver
  • Embrace social consumers to deliver exceptional customer experiences
  • Build customer value and award-winning service through strong company culture
  • Listen to VOC across channels and translate feedback into action
  • Empower and engage employees to drive business results
  • Leverage technologies for enhancing customer experience, increasing employee performance, and delivering worldwide business profitability results

Sponsors and Exhibitors

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Media Partners

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Bringing together over 350 contact center executives this event explores new management strategies, plus multi channel customer technologies supporting leading professionals as they shape the future of customer service

The Summit 2012 Speakers include:

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    Debbie Maniglia
    Global Customer Service, Manager and Commercial Operations Manager
    Intralox LLC

  • MICHAELKIM

    Michael Kim
    Director of Support Services
    Esri (worldwide leader in GIS mapping software)

  • Louise-Calvert

    Louise Calvert, Ph.D.
    PMP, Operations/Project Manager – Customer Supply Chain
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    Vistakon
    a division of Johnson & Johnson Vision Care, Inc.

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    Beth Dockins
    Director, Customer Service
    Scotts Miracle-Gro

  • Rich-Brecht

    Rich Brecht
    Senior Call Center Manager
    J&P Cycles

  • Jonathan-Keane

    Jonathan Keane
    Senior Manager Customer Service
    Canvas on Demand and Cafépress

  • Luci-Derosa

    Luci Derosa
    Director, Customer Service
    Boston Scientific

  • Paul-Nealey

    Paul Nealey
    Director, Partners Healthcare
    Massachusetts General Hospital Registration and Referral Center (MGH RRC)/ Partners HealthCare Systems Patient Service Center

  • Chris-Korneffel

    Chris Korneffel
    Director, Scheduling Center, Operations
    Cincinnati Children’s Hospital Medical Center # 3 U.S.News and World Report’s 2011 Best Children’s Hospitals ranking.

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    Tamela Dodds. Manager
    Scheduling Center, Operations
    Cincinnati Children’s Hospital Medical Center # 3 U.S.News and World Report’s 2011 Best Children’s Hospitals ranking.

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    Jennifer Kennedy-Stovall
    Director Public Education
    M.D. Anderson Cancer Center

Check out the rest of the great speaker line-up

KEYNOTE: Creating a Culture Based on Continuous Improvement and Supported by a Strong Business Philosophy

Debbie Maniglia
Global Customer Service Manager and Commercial Operations Manager
Intralox LLC

International Council of Customer Service Organizations (ICCSO) - International Service Excellence Award 2010: Intralox Customer Service

ICCSO- Customer Service Manager of the Year 2010: Debbie Maniglia

See the complete speaker faculty

Contact Us

Some of you may know us quite well but for those that are new to the Call Center events, we wanted to formally introduce ourselves. Please contact any of us with your questions, queries or if you just want to chat!

Production

Lisa Schulman
Senior Conference Producer and Sector Leader
Fax: 212-885-2723

Marketing

Courtney Green
Senior Marketing Manager
Email: courtney.green@iqpc.com
Phone: 212-885-2681

Sponsorship

T: 212-885-2718
sponsorship@iqpc.com

Featured Testimonial from the VP of the Toronto Contact Center, ScotiaBank Toronto

Hear more Testimonials

“I had a tremendously outstanding time! The fresh ideas, wonderful sessions and people were so good for my mind. It was a great opportunity to be around such positively charged and righteously motivated individuals in my own profession that really understand and appreciate what we do!” - Stuart Beame, Director of the Student Information Center at Central Piedmont Community College

Register Now

Are you having trouble getting approval from your boss to attend? Click here to view some very significant prices and savings!

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Download the Brochure

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Speaker Opportunities

Do you have a story to tell at one of our events? Contact us for speaker opportunities!